FAQs Tickets
What tickets are available?
- Day tickets: day tickets for all days may be obtained at the box office (if available)
and at any time online in our online shop - Tournament tickets: with a tournament ticket, you are permitted to visit the tournament facility every day
- VIP Tickets: our most exclusive seating at Rothenbaum stadium! You will find all information under VIP & box tickets
- Premium Tickets:these tickets include a padded seat, two bottles of water, a tournament magazine and a sun hat
- Ground-Ticket: required to access the facility (excludes centre court). The grounds ticket is already included in the normal price. With the grounds ticket, which costs 10 euros a day (excluding weekends), you gain access to the facility and can watch all matches on the courts outside of the centre court. Children and adolescents up to 18 years of age are admitted free of charge
Is there a ground ticket?
With the grouns ticket, which costs 10 euros a day (excluding weekends), you can gain access to the facility and watch all matches on the courts off the centre court. Children and adolescents up to 18 years of age are admitted free of charge.
How can I purchase tickets?
- In our online shop
- Call our order hotline: 01806-991175
(Monday to Friday 8am – 9pm | Saturday 8am – 8pm | Sunday/holiday 10am – 8pm *(€0.20 /call incl. VAT from the German landline network, max. €0.60 /call incl. VAT from the German mobile network) - At all eventim advance booking offices
- At the box office at Rothenbaum. Here, a surcharge is added to the entrance fee
Where can I find the box offices and when are they open?
The box offices are located on the left side of the main entrance. The opening hours of the box office can be found in the general opening hours schedule.
What payment options are available at the box offices?
In addition to cash payment, you can also pay at our box offices with EC cards and credit cards.
What discounts are available?
- Free admission: for children up to six years of age
- Free admission: for severely disabled persons (50 or more GdB [degree of disability]) including one accompanying person (only valid with the mark “B” in the severely disabled pass) and wheelchair users, including one accompanying person each. This can only be booked via the ticket hotline or at the box office
- 50% discount: for children and adolescents 7 to 16 years of age (with presentation of ID). Valid for every category
- 20% discount: for young people, students and trainees 17 to 26 years of age. Valid for every category
What specials are there?
- Monday, July 13, 2020 – EDEKA Kid’s Day:
Free admission for children and adolescents up to 16 years of age
50% discount for young people and students 17 to 26 years of age
15% discount discount for seniors over 60 years of age (advance sale only) valid for CAT1 and CAT2 - Tuesday, July 14, 2020 – Ladies’ Day:
15% discount for all female spectators (advance sale only), valid for CAT1 and CAT2 - Wednesday, July 15, 2020 – Gentlemen’s Day:
for all male spectators (advance sale only), valid for CAT1 and CAT2
Discounts cannot be combined.
How much does a ticket cost?
A detailed overview of ticket prices and the different price categories can be found here.
When will the next day’s schedule be published and where can I find it?
The schedule for the next day is usually determined as of 8pm the preceding day. In general, there may be short-term changes in the scheduling.
The current programme is available online here. In addition, the match schedules are available in printed form at the box office and at the Info-Point
Is re-entry possible?
If you leave the center court during the day and want to come back later, please remember to have your ticket with you.
How can I order tickets for the wheelchair area and where are the reserved places?
The reserved places for wheelchair users are located in the lower area of the west stand (north-west entrance).
It is possible to book wheelchair places via our order hotline:
Order hotline: 01806-991175
(Monday to Friday 8am – 9pm | Saturday 8am – 8pm | Sunday/holiday 10am – 8pm *(€0.20 /call incl. VAT from the German landline network, max. €0.60 /call incl. VAT from the German mobile network)
What happens if it rains during matches?
The centre court as well as parts of the tournament site are covered. Rain can cause delays in the matches on the side courts. Depending on weather conditions and capacity, the interrupted matches will be moved from the side courts to the centre court or to the following day. There is no right to a refund or exchange of the tickets.
Do I get a refund if matches are cancelled?
MatchMaker Sports GmbH will not provide any reimbursement in case of match cancellations or loss of the ticket. MatchMaker Sports GmbH also assumes no liability for bodily injury or property damage.
Can the tickets be returned?
In general, admission tickets cannot be returned.
